Shipping policy

ORDER PROCESSING

All orders are processed within 1 to 2 business days (excluding weekends and holidays). Once your order has been processed, you will receive a confirmation email with your order details.

SHIPPING TIMES

We offer fast and reliable shipping across the United States. Estimated delivery time: 5 to 8 business days Please note that delivery times are estimates and may vary depending on your location and external factors beyond our control.

SHIPPING COSTS

Shipping fees are calculated at checkout based on your location and the selected shipping method. The final shipping cost will be displayed before you complete your purchase.

ORDER TRACKING

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor your package in real-time.

SHIPPING DELAYS

While we strive to deliver your order within the estimated timeframe, delays may occur due to:

• Carrier issues
• Weather conditions
• High demand periods
• Customs clearance (if applicable)

Glowfirm is not responsible for delays caused by third-party carriers.

INCORRECT ADDRESS

It is the customer's responsibility to ensure that the shipping address provided is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer.

LOST OR STOLEN PACKAGES

Glowfirm is not responsible for lost or stolen packages confirmed as delivered by the carrier. If your package is marked as delivered but not received, please contact the carrier directly.

CONTACT

If you have any questions regarding your shipment, please contact our support team.