Terms of sale

GENERAL

These Terms of Sale govern all purchases made through the GlowFirm website. By placing an order, you agree to be bound by these terms.

We reserve the right to update or modify these Terms at any time without prior notice.

PRODUCTS

All products displayed on our website are subject to availability.

We make every effort to ensure that product descriptions, images, and specifications are accurate. However, we do not guarantee that all information is error-free.

PRICING

All prices are listed in United States Dollars (USD $).

We reserve the right to modify prices at any time without notice.

In the event of a pricing error, we reserve the right to cancel any orders placed at the incorrect price.

ORDER PROCESS

Once you place an order, you will receive a confirmation email.

We reserve the right to refuse or cancel any order for reasons including but not limited to:

  • Suspected fraud

  • Incorrect pricing

  • Product unavailability

PAYMENT

All payments must be made in full at the time of purchase.

We accept major payment methods available at checkout.

Your payment information is processed securely. We do not store credit card details.

SHIPPING

  • Delivery time: 5 to 8 business days

  • Shipping fees are calculated at checkout

GlowFirm is not responsible for delays caused by carriers or external factors.

RETURNS AND REFUNDS

  • Returns are accepted within 14 days of delivery

  • Return shipping costs are the responsibility of the customer

  • Items must be unused and in original packaging

We do not charge any restocking fees.

Refunds are issued after inspection of the returned product and processed to the original payment method.

Shipping costs are non-refundable.

CUSTOMER RESPONSIBILITY

Customers are responsible for:

  • Providing accurate shipping and billing information

  • Ensuring the security of their payment method

  • Reviewing product details before purchase

We are not responsible for errors due to incorrect information provided by the customer.

LIABILITY

GlowFirm shall not be held liable for any indirect, incidental, or consequential damages resulting from the use of our products.

FORCE MAJEURE

We are not responsible for delays or failure to perform due to events beyond our control, including but not limited to:

  • Natural disasters

  • Strikes

  • Supply chain disruptions

  • Carrier delays

GOVERNING LAW

These Terms of Sale are governed by the applicable laws of the United States.

CONTACT

For any questions regarding these Terms of Sale, please contact our support team.